AMS: keep your SAP always in production.
Eurisko Application Management Services: assistance, maintenance and continuous evolution of your SAP system after go-live. Contractual SLAs, multi-level service desk, proactive monitoring and a team that already knows your installation.
Run, optimize, evolve.
Eurisko AMS isn't simple "maintenance": it's a continuous partnership that keeps the system stable, aligned with SAP releases and constantly evolving with the business.
Run
Operational management: multi-level service desk, H24 monitoring, incident and problem management. Response and recovery times certified by SLA, structured escalations, monthly reporting.
Optimize
Adaptive maintenance: OSS notes, patching, performance fine-tuning, governance of integrations. The system stays aligned with SAP best practices and updates.
Evolve
New feature development, process evolution, support to the S/4HANA roadmap. AMS is the engine that lets your SAP keep growing with the business: small interventions that prevent big projects.
Onboarding, run, improve.
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Onboarding
Knowledge transfer from the project team, baseline analysis, mapping of customizations and integrations.
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Setup
Service desk configuration, operational runbooks, SLA definition, monitoring plan and escalation channels.
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Run
H24 service delivery with ticket pickup, corrective, adaptive and improvement maintenance.
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Reporting
Monthly KPIs, quarterly service reviews, shared governance with the client's IT team.
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Continuous improvement
Evolutionary roadmap: new development requests, optimizations, support for transformation initiatives (Fiori, BTP, S/4HANA).
Not just a vendor: a team that already knows where to look when something goes wrong.